Frequently Asked Questions
Everything you need to know about our products and services.
What payment methods do you accept?
We accept all major credit cards, debit cards through Webpay, and direct bank transfers for your convenience and security.
How long does shipping take within Chile?
Standard shipping typically takes between 2 to 5 business days depending on your region. Express options are available at checkout.
Can I request a formal invoice (Factura) for my purchase?
Yes, as an established business, we provide electronic invoices. Please ensure you provide your RUT and company details during the checkout process.
What is your return policy?
You can return any unused product in its original packaging within 30 days of purchase for a full refund or exchange.
Do you offer technical support for your products?
Absolutely. Our team of specialists is available Monday through Friday to assist you with any technical queries or installation guidance.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery in real-time.